FREQUENTLY ASKED QUESTIONS

I'm having trouble logging into my account.


Usernames and passwords are case-sensitive. Confirm that your information is correct. If there are still problems, our Customer Service team is here for you. Please reach us at contact@thezehn.com and we'll be happy to assist you.




How do you choose a winner?


We use a random number generator to select an entry out of each pool of users in a drawing.




How do you confirm a winner?


We want you to win! Once a winner has been drawn, we will contact that individual for the following information: Necessary personal information Loan information and documents When we get these details and validate the information, we will confirm the winner. We will do everything in our power to reach a winner. If we are unable to reach the winner, we will do another random draw to select a new winner.




Who is eligible to win?


Currently, the drawings are only open to U.S. citizens 18 and older, with student loans from accredited loan providers. Borrowers and family of borrowers are eligible to win. You must be 18+ and legally eligible to win.




How often do new drawings come up?


As soon as we reach a goal amount, we randomly choose a winner and begin a new drawing at that level. Drawing timelines are based on how quickly we can fill a drawing amount.




Is my donation tax deductible?


Zehn is a for-profit company. As our drawings are officially sweepstakes, there might be varying legal interpretations on whether a contribution that also awards people consideration (chances of winning a prize) is deductible. Your donation is tax deductible to the extent allowed by law. Deductions may differ state-to-state. We recommend speaking with an account or tax professional regarding tax-deductibility of your donation.




How does the payout work?


Payments will be made directly to an accredited student loan provider on behalf of the winner. Zehn will make the payment, up to the drawing amount. Here are a couple examples below: Example 1 Joe has $9,500 in student loans. 1. Joe enters the $10,000 drawing. 2. We select Joe and confirm all information. 3. We make a payment on Joe's behalf for $9,500. 4. The $500 left from the drawing goes into the next $10,000 drawing. Example 2 Whitney has $11,000 in student loans. 1. Whitney enters the $10,000 drawing. 2. We select Whitney and confirm all information. 3. We make a payment on Whitney's behalf for $10,000.




I don't have student loans. Can I still win?


If you have a family member with student loans, you can still enter to win on their behalf.




I'm just feeling generous and want to donate.


If you're just looking to give others financial freedom, you can independently donate without entering a drawing. Drop us an email at contact@thezehn.com.